HotelTravel.com Reviews

Big coin
I booked a 5 night stay to commence on the 27th July 2017 at City Gardens Hotel, Budapest. When checking in was told that the booking had been cancelled and there were no available rooms. City Gardens then located another hotel which was significantly down graded than the one booked but had a bed in. After 1 nights stay in a dirty and dangerous room (not a luxury studio apartment which was booked and paid for) we have been told that the service provider (hotel travel) had not paid any money for the accommodation and would therefore be cancelling the booking. We were then told to pay 170 euros for the stay at the relocated hotel. I have tried contacting hoteltravel.com through email, phone and social media several times but despite having an initial response I am yet to have a response. As I paid through paypal I thought this was a safe way to complete the transaction but because Hoteltravel.com take payment at time of booking and not at the time of the stay no money could be recovered. I am thoroughly disappointed and disheartened that my husbands 30th Birthday Present was ruined and cost a lot more than budgeted for.

Excellent experience!!! They offered the fair price for my room and great service.

HOTELTRAVEL CANNOT HANDLE CANCELLATIONS AND, IN PARTICULAR, COMPLETELY IGNORES ITS CONTRACTUAL OBLIGATION TO PAY REFUNDS.

I paid HotelTravel £505.18 for three nights in Oregon (Booking ID 5482289). I cancelled the booking by email prior to the cancellation deadline [Incident: 170818-020361]. After over eight weeks, numerous emails and two unanswered letters to the CEO, HotelTravel has refused to refund my money. HotelTravel Customer Services has simply stonewalled with a series of inaccurate or irrelevant statements, i.e.

1. HotelTravel initially alleged that I cancelled after the deadline.
2. HotelTravel then claimed that it hadn't received my email in time, despite the fact that I received an acknowledgement prior the deadline.
3. HotelTravel lastly stated that it couldn't recover the payment from the hotel in Oregon. As I have pointed out several times, this is irrelevant because my contract is with HotelTravel not the hotel.

This is by far the worse experience I have had with any travel company over many years. I wouldn't want anyone else to lose money as a result of HotelTravel being incompetent and ignoring liability.

The service was reliable and satisfying

I booked a 5 night stay to commence on the 27th July 2017 at City Gardens Hotel, Budapest. When checking in was told that the booking had been cancelled and there were no available rooms. City Gardens then located another hotel which was significantly down graded than the one booked but had a bed in. After 1 nights stay in a dirty and dangerous room (not a luxury studio apartment which was booked and paid for) we have been told that the service provider (hotel travel) had not paid any money for the accommodation and would therefore be cancelling the booking. We were then told to pay 170 euros for the stay at the relocated hotel. I have tried contacting hoteltravel.com through email, phone and social media several times but despite having an initial response I am yet to have a response. As I paid through paypal I thought this was a safe way to complete the transaction but because Hoteltravel.com take payment at time of booking and not at the time of the stay no money could be recovered. I am thoroughly disappointed and disheartened that my husbands 30th Birthday Present was ruined and cost a lot more than budgeted for.

When it comes to hotel reservations this is the site I go to first. It really has hidden deals that are not apparent at a glance. Free breakfast deals and low room prices as well.

For My Blogger Travel! Yes!!!

Offer a good price and everything goes well!

The worse experience ever, the worse hotel we have spent in China, its not even 2 stars.
The room was under maintenance and there was loud noise above the ceiling all the time (24H), the room smells bad, when we wanted to change the room, they refused and the reservation don’t allow us to replace the room.
The payment had issues and we forced to pay again there before checking in.
the hotel in general and the room specially dirty.

Please understand that not anyone could run hotels and not anyone runs hotel promoting websites, every single photo was lies, the hotel is old and everything need to be replaced.

SInce a couple years ago I´m using Hotel travel for all of my jurneys with any problem, really we need a company like that,